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Emails we send

MURRINFOLK PTY LTD (ABN 50 698 937 343). Transactional mail only. No marketing list. Signed-in customers can see the copy we actually sent them under Dashboard → Emails.

Account mail comes from noreply@tokenkiln.com. Invoices come from billing@tokenkiln.com. Support tickets also notify support@tokenkiln.com internally. Password-reset and verification links are not stored; the log records that a link was issued, not the secret.

Verify your email

  • From. noreply@tokenkiln.com
  • When. When you create a password account, or resend verification
  • Contains. A 24-hour link to confirm the address. The link itself is not stored.
  • Why. API keys and purchases require a proven email. The verification IP is kept for fraud and dispute records.

Reset your password

  • From. noreply@tokenkiln.com
  • When. When a reset is requested for the account
  • Contains. A 1-hour link to choose a new password. The link itself is not stored.
  • Why. Account recovery. If you did not ask for it, ignore the mail; the current password stays valid.

Welcome

  • From. noreply@tokenkiln.com
  • When. Once, when the account first becomes usable (email verified, or immediately for Google sign-in)
  • Contains. How to create a key and where the docs live. No billing.
  • Why. Confirms the account exists under this operator.

Invoice

  • From. billing@tokenkiln.com (billing@tokenkiln.com)
  • When. After a paid top-up is posted (PayPal capture, or bank transfer confirmed)
  • Contains. Invoice number, seller identity, what was sold, why it was billed, amount, payment reference, GST treatment, refund rule, and a link to the same invoice in the dashboard.
  • Why. A written invoice for the prepaid GPU inference just supplied. This is the document to keep for accounting and payment disputes.

Balance running low

  • From. noreply@tokenkiln.com
  • When. Once per drain cycle, when the balance falls below the configured threshold (default US$2)
  • Contains. Current balance and a link to add more. Re-arms after any top-up.
  • Why. API requests return 402 at zero. This is a courtesy warning, not a bill.

Batch finished or expired

  • From. noreply@tokenkiln.com
  • When. When a batch job you submitted completes or hits its 24-hour window
  • Contains. Batch id, counts succeeded/failed, link to download results. Cancellations are silent.
  • Why. You asked for the job. Failed lines are not billed.

Support request received

  • From. noreply@tokenkiln.com
  • When. When you open a ticket in the dashboard
  • Contains. Ticket subject and a link to the thread. Staff are emailed separately.
  • Why. Written acknowledgement that we have the request.

Support reply

  • From. noreply@tokenkiln.com
  • When. When staff reply to your ticket
  • Contains. A short preview and a link to the full thread.
  • Why. The conversation is also stored on the ticket. This mail is the copy you can produce later.

Related: Terms, Privacy, Security.

MURRINFOLK PTY LTD (ABN 50 698 937 343)
Level 1/1401 Botany Road, Botany NSW 2019